Privacy Policy
This privacy policy is the plain-English explanation of what personal information Tow Truck North Bay collects through this website and its phone line, why it is collected, and where it goes. The short version: information is collected to dispatch trucks and run the business, it is not sold to anyone, and you can ask about it any time by calling 705-315-0421.
What information does Tow Truck North Bay collect?
Tow Truck North Bay collects only what a towing job needs: your name, your phone number, where the vehicle is, and what you need done. That information arrives one of two ways.
By phone. The phone line at 705-315-0421 is answered directly by dispatch. What you tell the dispatcher is used to quote the job, send the truck, and keep a record of the work performed.
By form. The callback form on the contact page and the homepage sends your name, phone number, vehicle location and request into the dispatch system, the customer relationship software the business runs on. That is where it lives, alongside the record of any work done for you, so that a future call from you makes sense to whoever answers.
The website itself is a set of static pages. Reading it does not require an account, a login, or any personal detail. The only information you hand over is what you choose to type into the form or say on the phone.
How is your information used, and how is it not?
Tow Truck North Bay uses your information for exactly three things: dispatching and performing the service you asked for, keeping business records such as invoices, and contacting you about your own request. That is the whole list.
What does not happen matters just as much. Your information is not sold. It is not rented, traded or handed to marketing list brokers. You will not start getting sales calls from strangers because you once needed a boost on a cold morning. Information is shared outside the business only when the job itself requires it (for example, telling a receiving garage whose vehicle is arriving) or when the law requires it.
The service providers that make the website work, such as the hosting platform and the dispatch software, process form submissions on behalf of the business. They store and transmit the data; they do not get to use it for themselves.
Which privacy law applies?
The Personal Information Protection and Electronic Documents Act (PIPEDA) is the federal law that governs how private-sector businesses in Ontario handle personal information in the course of commercial activity, and it is the standard this policy follows. PIPEDA rests on consent and reasonableness: collect only what the purpose needs, use it only for that purpose, and let people ask what is held about them. If you want to know what information Tow Truck North Bay has on file about you, or want it corrected, call 705-315-0421 and ask. Site usage terms live separately on the terms page.
Is my phone call recorded?
The phone line at 705-315-0421 is answered directly by a dispatcher. What you tell that person is used to price and dispatch your job and to keep a record of the work, nothing more.
Where does the contact form data go?
Form submissions go to the dispatch system Tow Truck North Bay uses to manage jobs and customers. A dispatcher reads the request and calls you back at the number you gave. The form data is not published anywhere and is not added to any third-party marketing list.
Does Tow Truck North Bay sell customer information?
No. Tow Truck North Bay does not sell, rent or trade personal information. The business makes its money towing vehicles, not dealing in data.
Can I find out what information you have about me?
Yes. PIPEDA gives you the right to ask what personal information a business holds about you and to have it corrected if it is wrong. Call 705-315-0421 with your request.
What if this policy changes?
Any change to how Tow Truck North Bay handles personal information will be posted on this page. The policy stays what it says here: collect what the job needs, use it for the job, sell nothing.